RAL
Alternative Dispute Resolution
In the event of a dispute, the consumer may resort to an Alternative Consumer Dispute Resolution entity:
CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Faculty of Law of the New University of Lisbon - Campolide Campus
1099-032 Lisbon
www.arbitragemdeconsumo.org
CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre
Business Nest, ANJE Building
Penha Road
8005-131 Faro
www.consumoalgarve.pt
Consumer Conflict Arbitration Center of the District of Coimbra
Fernão Magalhães Avenue, No. 240, 1st floor
3000-172 Coimbra
www.centrodearbitragemdecoimbra.com
Lisbon Consumer Conflict Arbitration Center
Douradores Street, 116, 2nd floor
1100-207 Lisbon
www.centroarbitragemlisboa.pt
Consumer Conflict Arbitration Center of the Autonomous Region of Madeira
10, 3rd floor
9050-014 Funchal
www.srrh.gov-madeira.pt/cacc
Porto Consumer Information and Arbitration Center
31 Damiao de Gois Street – Shop 6
4050-225 Porto
www.cicap.pt
Vale do Ave Consumer Conflict Arbitration Center
Captain Alfredo Guimarães Street, No. 1
4800-019 Guimarães
www.triave.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Braga: D Afonso Henriques Street, No. 1
4700 - 030 Braga
Viana do Castelo: Rocha Paris Avenue, No. 103
4900 - 394 Viana do Castelo
www.ciab.pt
More information on Consumer Portal - www.consumidor.pt
RLL
The European Commission has created the ODR platform for alternative dispute resolution between consumers and traders, relating to online sales or service contracts. “Online sales or service contract”: a sales or service contract in which the trader, or its intermediary, offers, on a website or through other electronic means, goods or services that the consumer orders on the same website or through other electronic means (Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013).
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage